Numerous reports are coming in from users claiming iCloud is deleting their documents from iWork apps on the iOS devices. Documents from the Pages,Numbers and Keynote iOS apps are also being deleted on the iCloud servers and cannot be found using the web interface.

Here are some responses from users of the Apple forum.

“I can reliably reproduce the error as follows. Create a document in Numbers on an iOS device, or upload to iCloud.com manually. Wait for sync. Restart iOS device. Launch Numbers. The document will be deleted. If you have iCloud.com open, the file will still appear but clicking on it generates a “File not present on server” error. Pretty serious bug, but I can’t tell if it’s in iCloud or the iWork apps. Or both.”

Offers this remedy:

“Delete the iCloud account at both the main level of Settings (i.e., by selecting iCloud) AND by deleting the account in the Mail, Calenders, and Contacts section of Settings. Have it remove everything from your device. Once it’s done. Go to the main level, select iCloud, and re-enable your account there and set all settings there for sync. Let the sync happen“.

Another post from the Apple forum:

“As long as there is still one machine with a functioning “MobileMe” in the System Preferences, this will erase all files on startup. I found it out when I turned on my wife’s machine, having forgotten that I had created a temporary user account there to store some of my MobileMe information. As soon as I switched to that user account, zap!, all iWork files disappear. Now that all former MobileMe panels have been deactivated, the remote reset is no longer occurring. or at least so it seems.“

iCloud fail remedy

If you uploaded documents to iCloud using the web interface or iWork apps on your Mac, use the Finder’s Go To Folder option in the Go menu and type in /users/USER/Library/Mobile Documents/ (replace USER with your user name in Mac OS X). You should see com~apple~appname folders, each containing documents from iWork apps on the Mac that have been shared with iWork.com and accessible via the iCloud web interface.

*Tip*

Do NOT edit iWork documents simultaneously and always close the document on one device before picking it up on the other.

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